Where do you ship to?
We ship worldwide. Wherever your location is, we will deliver your shoes to the delivery address indicated in the forms.
How long will it takes to get my order?
For delivery within Malaysia, it will takes 3 to 7 working days PLUS order processing time of 24 to 48 working hours. You can expect to receive your order within 10 working days.
For International destinations:
We are not responsible for any delay in delivery due to bad weather conditions, custom clearance issues, remote delivery locations, public strikes, incorrect or incomplete delivery address information, failed delivery attempts by Courier or Postal Agents and etc.
Normally, delivery is during office hours, thus, you might want to consider providing a business address as the delivery address. However, you are free to put a residential address in the order form, just kindly ensure that someone is present to sign acknowledge receipt of your package.
What if the package could not be delivered?
Courier or Postal Agents will normally try two times to have the package delivered to you. If no one was present to sign for receipt on their first delivery attempt, they will come back and make a second delivery attempt on a different working days. Courier or Postal Agents will normally leave a “Failed Delivery Attempt Notice” in your mailbox each time delivery failed.
What happens after two failed delivery attempts?
Your package will be returned to GIRAFFE if our appointed Courier or Postal Agent failed to deliver your package after two delivery attempts or as the result of incorrect/incomplete address information. Upon receipt of the returned package, a credit equal to the value of the returned shoes (not inclusive of earlier paid shipping fee) will be refunded. Should you wish to reorder, shipping fee for the new order will be charged. An administrative fee of MYR90 applies to each refund requests.
What if the parcel is lost in post?
If we receive a notification from our appointed Courier or Postal Agent that your package was lost, stolen or damaged while in their custody, we will send another package free of any charge and solve the problem internally with the courier agent. We are not responsible after the handover of goods from our delivery agent to you.
Do I need to pay any import duties or taxes?
If your delivery address is outside of Malaysia, you might be subject to payment of import duties and/or taxes. These duties and/or taxes are imposed by your local authorities and is beyond our control. GIRAFFE shall not be held liable on the import duties or taxes that might be imposed on your delivery package as well as the non-clearance of package due to your refusal to pay the import duties and/or taxes imposed.
Can I pay cash on delivery?
We do not offer Cash On Delivery (COD) payment method. Every order needs to be fully paid before it leaves our warehouse.