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|365 days Return for a "One-Time Exchange" Policy
|Terms & Conditions:|
|Return for Exchange Procedures:|
|Email your request to us at firstname.lastname@example.org. Please include in the email your Order Number, the shoes model that you had purchased, the new shoes model or the new size that you want to exchange as well as the reason for the exchange.|
|You will receive a reply on your email request within 72 hours from the time we received your email. In the email, we will advise you on the availability of your preferred item and/or size for Exchange and process your request thereon.|
|Send your purchased item back to us at the respective given "Returned Address" using your choice of courier agent, at your own cost within 3 working days from the date you received our confirmation/approval on the Exchange. Provide us the tracking code and preferably a copy of the consignment note for our reference. *GIRAFFE Malaysia is not responsible for packages lost in transit*|
|Once your "Returned Item" is received and inspected, your Exchange will be processed and delivered to you within 14 working days from the date we received your "Returned Item".|